Administration: Citizens expect concrete progress with the online offer

56 percent would like communication with the authorities to be completely paperless, i.e. that notifications should also be sent electronically. This is the result of a survey commissioned by Sopra Steria, for which market researcher Civey interviewed 5,000 people.

According to the D21 initiative’s e-government monitor, only around three out of an average of five annual visits to the authorities are currently digital. In terms of individual digital offers, around 32 percent of citizens used online appointments last year. 26 percent submitted applications digitally. 29 percent…

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