More than 70% of the Korean population lives in multi-unit dwellings such as apartments. As of 2021, 62,000 housing managers who manage apartment houses have been produced, and about 23,000 are employed as housing management field experts. The scope and responsibilities of the housing manager, who are responsible for 17,500 apartment houses across the country, are related to safety issues, so much attention is needed.
Although security guard duties are stipulated in the Security Business Act as safety and crime prevention duties, apartment house security guards subject to the Municipal Housing Management Act do a lot of auxiliary work for the convenience of occupants. Some residents personally insult or treat apartment complex managers in direct contact with residents. In 2014, when it became known that a security guard took his own life in an apartment building in Gangnam-gu, Seoul due to the tyranny and insults of residents, interest in safety issues among apartment house managers increased. In 2018, there was an incident in which a resident assaulted a security guard in his 70s at an apartment in Seodaemun-gu, Seoul, and killed him. .
In 2020, in an apartment building in Gangbuk-gu, Seoul, a security guard who was assaulted by a resident for a parking problem took his own life, and voices that the scope of the security guard’s work should be clarified have increased. Accordingly, the government revised the enforcement ordinance of the Apartment Housing Management Act in October last year and presented the scope of security guards in detail. Recycling separation assistance, courier storage, snow removal, swept leaves, weeding, etc., as well as removal and attachment of notices on apartment bulletin boards, parking management, and theft prevention were specified. It has been clarified that tasks such as valet parking for personal vehicles, delivery of parcels to individual households, individual distribution of bills and information, and large-scale waste collection and transportation for individual households do not fall under the scope of security guard duties that have caused conflicts with residents.
Recently, the High Court also issued a ruling regarding the break time. A lawsuit demanding that a retired facility worker at an apartment in Seongnam, Gyeonggi Province, be paid unpaid wages (about 89 million won), such as holiday work and night work allowance, as he is not a intermittent worker because he worked during breaks and handled civil complaints from individual households. filed a However, apartment security guards (supervisory) and facility workers (intermittent) are monitoring and intermittent workers who work 24 hour shifts. were all rejected
The reason for this lawsuit is that the scope of work of apartment house managers is ambiguous. Although the law requires apartment house managers to manage only the common part, residents have various needs from individual households, such as replacement of electric lights or clogging of sinks and drains, so they have no choice but to provide services. Conflicts and difficulties arise. In a reality where individual households cannot refuse civil complaints while repairing public facilities, which is their original task, the person in charge of management is transcending the boundaries of the law. That is the evidence that there are large institutional loopholes, and it means that laws and institutions are urgently needed. If residents do not understand these details correctly, misunderstandings and conflicts arise, and they are often assaulted for not accepting the demands of the residents.
On the 22nd of last month, the Ministry of Trade, Industry and Energy promulgated an amendment to the notice on the duties of electrical safety managers. It is a problematic content that the management office is in charge of the household-only part as it is contrary to what the Apartment House Management Act stipulates to manage only the common part. About 30 laws, including the Electrical Safety Management Act, the Framework Act on Firefighting, the Elevator Safety Management Act (Elevator Technique), the Security Business Act, the Industrial Safety and Health Act, and the Waste Management Act, are intertwined. have.
The head of the management office (house manager) who is in the position of supervisory supervisor always performs disaster prevention, elevator safety, children’s play safety tasks, and safety management of various facilities such as electric rooms and water tanks. At the same time, we are handling tasks stipulated in various laws, such as thorough education and safety equipment to prevent worker accidents in accordance with the Occupational Safety and Health Act. It is also necessary to pay much attention to safety issues such as housing managers who take care of the safety of residents while the limits of the work of apartment house managers are ambiguous. It is hoped that a system suitable for reality can be established so that the safety of apartment house managers who play the role of understanding, persuasion, and coordinator between various stakeholders in the multi-family housing management system, which is tangled like a thread and mixed with various laws and regulations, can be maintained.