Not every work result is convincing. Anyone who criticizes employees or colleagues should always choose their words carefully.
Words can hit you deep in the heart. This applies to private relationships as well as at work. If you put all your energy and time into a project, harsh criticism of the result can quickly demotivate you. That’s why it’s important to his formulating criticism correctly.*
Direct criticism can hurt unnecessarily
A business coach and networking expert knows how successful criticism of colleagues or employees can look like Monica Scheddin. In her opinion, the typical German straightforwardness in such conversations quickly becomes a problem. “This tendency to always name things soberly can be unnecessarily hurtful”, she explains in an interview with the Süddeutsche Zeitung.
Also read: Attention bosses: These signs reveal months in advance that employees will quit.
Appreciative language makes it easier for employees to deal with criticism
It is not necessary to always call the child by its name. In order to formulate criticism of the other person in a good way, above all, be one appreciative language important. Instead of “You totally made a fool of us today”, one could also say charmingly: “The way you did it today with the customer, that was a bit, well: behaviorally original,” the expert gives an example. “The message is the same, but this linguistic curve makes it easier for the other to deal with“, Explains Scheddin.
Eliminate “but” from your vocabulary
Managers should remove the word “but” from their vocabulary right away. “A ‘but’ always leaves a little notch in the other person”, according to the expert. The business expert is not alone in this opinion. Bernard Roth, a professor at the renowned Stanford University, also advises against introducing criticism with this little word, like that Businessinsider already reported a few years ago. The reason: A “but” points people to a conflict, even if there is none. Instead, we should rather use an “and”, as you can read here. (as) *Merkur.de is an offer from IPPEN.MEDIA.