Mandatory requirements – This will change for online portals in 2022

The mandatory cancellation button also applies to energy supply contracts with household customers, which are typically concluded for a longer period of time. ITC AG has taken the legal obligation into account in its customer service portal and has therefore integrated a “Cancel contract here” button.

This can be commissioned for existing portals, and it is now implemented as standard for newly delivered portals, ITC announced. If there is no cancellation button after July 1, 2022, consumers can cancel without notice.

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